FAQ

Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Most orders ship within 1-3 business days. Standard delivery takes 5-7 business days within the US.

Do you offer free shipping?
Yes! Orders over $30 ship free automatically — no code needed.

Do you ship internationally?
We currently ship within the United States. International shipping is coming soon.

Returns & Exchanges

What is your return policy?
We accept returns within 30 days of delivery for unused, unopened products in original packaging. Contact us to start a return.

My product arrived damaged. What do I do?
We're sorry! Email us with a photo of the damage and your order number, and we'll send a replacement right away.

Products

Are your products authentic?
100%. We source directly from authorized distributors and brand partners. Every product is guaranteed genuine.

Are your products cruelty-free?
We prioritize cruelty-free brands. Product pages include specific certifications for each item.

Which products are best for sensitive skin?
We recommend the Heimish All Clean Green Foam, ANUA Azelaic Acid Serum, and Dr. Althea Relief Cream — all formulated for sensitive and reactive skin types.

Discounts

Do you have any current promotions?
New customers save 15% with code GLOW15 at checkout. We also offer automatic free shipping on orders $30+.

Can I use multiple discount codes?
Only one discount code can be applied per order, but automatic discounts (like free shipping) stack with codes.

Contact

Still have questions? Contact us — we typically respond within 24 hours.